Refund Policy

Last updated: September 7, 2026

Store and contact details

Store name: Lvkeny

Website: https://www.lvkeny.com

Phone: +61 478 564 423

Business address: 23 Wirrah Street, Bayview Heights QLD 4868, Australia

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded.

2. Consumer-guarantee remedies

If goods have a major failure, you may reject them and choose a refund or replacement, or keep them and seek compensation for the reduction in value. For a failure that is not major, we may choose to repair the goods within a reasonable time. If we do not do so, you may obtain another remedy available under the Australian Consumer Law.

3. Voluntary 30-day change-of-mind returns

In addition to statutory rights, we accept change-of-mind returns requested within 30 days after delivery. Goods must be unused, unworn, unwashed and in resalable condition, with original tags, accessories and packaging where reasonably possible. This voluntary policy does not limit consumer-guarantee rights.

4. How to request a return

Contact https://www.lvkeny.com/pages/contact or hello@lvkeny.com. Include your name, order number, the item concerned, the requested outcome and reasonable evidence where the goods are damaged, incorrect or faulty.

5. Return method and address

Returns are accepted by tracked postal or parcel service.

Return address: 23 Wirrah Street, Bayview Heights QLD 4868, Australia

Keep proof of dispatch until the return and refund are completed. Do not send a product that may be unsafe or subject to transport restrictions until we provide appropriate instructions.

6. Return shipping costs

The customer pays the direct return-shipping cost for an accepted change-of-mind return. We pay reasonable return costs where goods fail an Australian Consumer Law guarantee or were damaged, incorrect or faulty and the law requires us to do so.

7. Restocking fee and exchanges

We do not charge a restocking fee. We do not offer direct exchanges. To obtain another product, return the eligible item and place a new order. This does not restrict a replacement remedy available under the Australian Consumer Law.

8. Refund timing and method

After receiving and inspecting an eligible change-of-mind return, we issue the approved refund within five business days. Refunds are made to the original payment method unless another method is legally required or expressly agreed. A bank or wallet may require additional posting time.

9. Sale items and exclusions

Sale items are not excluded from Australian Consumer Law guarantees. Change-of-mind returns are not accepted for personalised goods, opened sealed hygiene products, gift cards or products marked final sale before purchase. These voluntary exclusions do not apply to faulty or non-conforming goods.

10. Damaged, incorrect or faulty goods

Contact hello@lvkeny.com promptly with the order number, a description and reasonable evidence. A delayed report does not automatically remove mandatory rights. We assess the claim and explain the repair, replacement, refund or other remedy available.

11. Return records

We record the return, inspection result, remedy, refund amount, payment method and issue date. Responsibility for a lost return depends on who arranged the transport and applicable law.