About Us

Last Updated: August 12, 2026
Welcome to Viellae.
Viellae is an independently owned and operated Australian online fashion boutique specialising in women’s fashion, dresses and ladies apparel. We curate stylish, everyday wearable outfits, focus on thoughtful, versatile design and quality craftsmanship suitable for daily wear, casual outings, travel events and formal special occasions.
Our official online store is powered by Shopify, a secure global e-commerce platform that supports product browsing, encrypted checkout, streamlined order processing and reliable after-sales support for customers across all states and territories of Australia.

Who We Are

Viellae is a standalone Australian-based online retailer registered in Victoria. We are not a third-party marketplace, nor do we act as an authorised reseller for any external brands unless explicitly stated on individual product listing pages.
As an independent Shopify small business, our core mission is to deliver a transparent, trustworthy and hassle-free Australian shopping experience. Every garment in our collection is carefully selected with priority on aesthetic design, durable fabric quality, practical fit and full after-sales protection compliant with the Australian Consumer Law.

What We Offer

Our core product range focuses on women’s fashion, casual dresses and occasion wear tailored for Australian customers. We maintain three clear listing standards for every product:
  1. Stylish and functional: Designed for everyday comfort and multi-scenario wear
  2. Comprehensive product details: Each listing includes detailed size guides, colour variations, fabric composition and delivery information
  3. Clean user-friendly layout: Simplified navigation to help you make confident purchase decisions

Order Fulfilment Process

All customer orders are processed, packed and dispatched strictly in accordance with our published Shipping Policy, Return & Refund Policy and all other official store terms and Australian regulatory requirements.

We collaborate with trusted local Australian suppliers and domestic courier partners to process orders efficiently and send live tracking updates to your registered email address once your parcel is in transit.

Our Core Commitment

  1. Accurate product descriptions, real-time pricing and up-to-date inventory levels
  2. A complete set of Australian law-compliant store policies accessible for review before checkout
  3. Responsive customer support for size guidance, delivery tracking, return lodgements and refund enquiries
  4. Rigorous payment privacy protection: We never store full debit or credit card details or CVV codes on our servers, with all checkout payments secured via Shopify’s PCI DSS certified encrypted payment systems.

Business Information

Store Name: Viellae

Website: www.viellae.shop

Business Type: Independent Australian Online Women’s Fashion Retailer

Main Product Category: Women’s fashion, dresses & ladies apparel

Registered Country: Australia
Full Registered Address:

Viellae

6 Ascot Street South, Ballarat VIC 3350, Australia
Support Email: hello@viellae.shop

Support Phone: +61 482 432 181
Working Hours (AEDT):

Monday – Saturday: 9:00 AM – 6:00 PM AEDT

Sunday: Closed
We endeavour to reply to all valid customer enquiries within 24–48 business hours.

Contact Us

Email: hello@viellae.shop

Phone: +61 482 432 181

Website: www.viellae.shop
Thank you for shopping with Viellae.