Payment Policy

Last Updated: August 12, 2026
This Payment Policy defines accepted payment methods, currency rules, transaction security protocols, fraud verification steps, pre-authorisation holds and dispute resolution procedures for purchases on www.viellae.shop, compliant with Australian financial regulations and payment industry standards.

Accepted Payment Methods

Credit & Debit Cards: Visa, Mastercard, American Express, Discover

Digital Wallets: Apple Pay, Google Pay, Shop Pay

Third-Party Payment Platform: PayPal

Only payment options visibly presented on the checkout page are valid for completing orders. All transactions require full financial authorisation before order picking and dispatch commence.

Currency and Final Order Calculation

All product prices are displayed in Australian Dollars (AUD). Your final checkout total includes item subtotals, delivery charges, applied promotional discounts and applicable GST as required under Australian tax law, calculated based on your nominated delivery address.

If your bank account operates in a foreign currency, any international conversion fees charged by your financial institution are non-reimbursable and outside our control.

Payment Data Security

Our checkout environment is fully end-to-end encrypted and processed through Shopify’s PCI DSS accredited Australian payment service providers.

Viellae does not store full credit/debit card numbers, CVV security codes or card expiry dates on our internal servers. All sensitive payment credentials are managed in line with Australian privacy laws and global payment security frameworks.

Billing Verification and Order Cancellation Rights

We reserve the authority to pause, hold or cancel orders under the following scenarios:
  1. Payment authorisation is declined by your card issuing provider
  2. Billing address fails to match the registered card address for anti-fraud validation
  3. The transaction is flagged by automated fraud detection systems for security review
  4. Incomplete customer identity, shipping or payment information is submitted
We will contact you via email if an order is suspended or cancelled for security verification purposes.

Pre-Authorisation Card Holds

A temporary pending authorisation hold may be applied to your card balance at the time of order placement, consistent with standard Australian banking practices. This hold will automatically be released following order cancellation or successful refund processing, subject to your card issuer’s internal clearing timelines.

Declined Payments

If your payment fails to process successfully, verify card validity, billing address accuracy and available account funds first. Reach out directly to your banking provider for further troubleshooting. Unpaid incomplete orders will not progress into our fulfilment workflow.

Chargeback and Dispute Guidance

Should you identify billing errors, duplicate charges or unrecognised transactions on your statement, please liaise with our customer support team first to resolve the issue before initiating a chargeback or payment dispute. Directly opening a financial dispute without prior communication will extend investigation and resolution timelines significantly.

Order Confirmation

A payment and order confirmation email will be sent to your checkout email address upon successful transaction completion. Double-check your delivery address, item selections and contact details immediately and message our team promptly for any corrections.

Contact Information

Brand: Viellae

Website: www.viellae.shop

Email: hello@viellae.shop

Phone: +61 482 432 181

Registered Address: 6 Ascot Street South, Ballarat VIC 3350, Australia

Support Hours: Monday – Saturday 9:00 AM – 6:00 PM AEDT